🛡️ LaundryBot Protection Plan

We handle your clothes with great care and attention.To prevent any damage or loss, we have developed a unique control system.

Every order is automatically protected by our thoughtful protection plan.

✅ How we care for your clothes:

🔖 Tagging: Each item receives an individual label upon intake. This prevents mix-ups with other orders and ensures that everything is returned to you.

🌡️ Temperature Control: We wash strictly according to the care labels. If a label is missing, we use only cold water to be as gentle as possible and prevent shrinkage or damage.

🎨 Color Separation: Whites, colors, and darks are always washed separately to avoid bleeding and preserve the original appearance of your garments.

🌀 Drying: We use tumble dryers at standard temperatures. For delicate fabrics, we dry items naturally on hangers

💨 Ironing: All items are carefully ironed from the inside out using professional steam stations. This protects the fabric and helps maintain the garment's shape.

🧴 Organic and Safe Detergents: We use only eco-friendly, organic cleaning products—free from chlorine, phosphates, and harsh chemicals. They’re safe for your skin, your clothes, and the environment.

🧺 Standard Machines, Maximum Safety: We use standard washing and drying machines. The entire process is similar to home laundry, but with enhanced attention to detail.

⚠️ If something goes wrong:

Despite our care, in rare cases, an item may be lost or damaged due to human error. That’s where our Protection Plan comes in:

Compensation up to RM100 per item

Up to RM1000 per order

In special cases, up to RM2000 if receipts and expert evaluation are provided

⏱️ How to receive compensation:

Claims must be submitted within 48 hours after delivery

If required information is not submitted on time, the refund will be canceled

Compensation is transferred either to your LaundryBot account or your personal bank card

🚫 What’s not covered by the Protection Plan:

👕 Shrinkage: Some garments may shrink during washing — this is natural and expected. We follow the care labels or use cold water and dry at normal temperatures. Shrinkage depends on garment construction, fabric type, age, and other factors. LaundryBot is not liable for shrinkage.

🧵 Holes and Tears: Damage can result from natural wear and tear or the washing process itself. This can happen regardless of where the laundry is done and is not covered by the Protection Plan.

🎨 Color Fading: While we always separate whites and colors, some garments may still fade or transfer color. This is a normal part of laundering and is not covered.

🪙 Items Left in Pockets: We do our best to check pockets, but we can't guarantee everything will be found. We’re not responsible for damage or loss caused by items left inside pockets.

💙 We care about you and your clothes: It matters to us that you feel confident and at ease when handing us your laundry. We treat your clothes with the same care we treat our own. Thank you for trusting LaundryBot 💫